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ForwardToSafety is built by Craig Peterson, with 35+ years of cybersecurity expertise. We're here to help.
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Questions about your account, billing, or your report? Email us and we will get back to you.
support@forwardtosafety.comAlready a customer?
Your reports, your subscription, and everything your plan includes are in your Portal.
Open your PortalQuestions about the check-up
Everything below is the whole answer. Nothing here needs a phone call.
What does the check-up do to my computer?
It reads your settings and the list of programs installed, counts what is current and what is not, and sends those counts to your report. It changes nothing, installs nothing, and leaves nothing running.
What does it not look at?
Your files, documents, photos, email, passwords, and browsing. Never.
Windows warned me. Is that normal?
Yes. Windows warns about programs it has not seen many times, whether or not anything is wrong. Check the publisher line says Watchful Solutions, Inc. and continue. If it says anything else, stop and delete the file.
More on thisIt asked for administrator. Why?
10 of the checks read things Windows keeps behind administrator rights, like whether your drive is encrypted. Say no and it still runs; those 10 show as "not checked", never as clear.
More on thisDoes it cost anything?
The check-up is on us, with no card, on every computer you own. The detailed report is $97 for 30 days. Reveal, which re-checks and keeps every report, is offered after you have bought the report.
What is the difference between "needs updating" and "no longer supported"?
Needs updating: the maker has a newer version and installing it is the fix. No longer supported: the maker has stopped shipping fixes for it at all. Nothing patches it, so the report says what to replace it with.
Does the detailed report fix things?
No. It tells you what to do about each finding, in order. You do the updates yourself. It never changes your computer.
Where is my report?
In your Portal. Sign in with your email — we send a link, no password needed.
More on thisHow long do you keep it?
A check-up on us stays 30 days. While you subscribe we keep every report, and for 30 days after your subscription ends.
Can I run it again?
Yes, whenever you like — up to 10 times a day on one computer, on every computer you own, and up to 100 check-ups a day across your account.
How do I get a refund?
A button in your Portal. 30 days from the charge, no reason needed. Refunding the $97 closes the detailed report; you keep the check-up and its findings.
I run a business. What do I do?
Run the check-up on one computer first. If it looks like a business machine, the results page offers a call. Support & Defend is priced per seat — a seat is a person we look after — three seats minimum, quoted against what you run.
What to Expect
Support Inquiries
Email us and we will get back to you. Most answers are already below.
Your check-up
The scan finishes in a few minutes and your report lands in your Portal. Run it again whenever you like.
Manage Your Account
View your analysis history, check your remaining credits, update your subscription, or manage authorized email addresses.
Go to My Account